The accreditation was awarded by Relocation Agent Network and is achieved by completing a comprehensive online training programme, ‘The Importance of Service’.
A national network of independent estate agents (of which Brown & Cockerill is a member),… Relocation Agent Network introduced the training programme to ensure each of their members provides the very highest customer service to those relocating around the UK.
To be successfully accredited, Aaron completed three phases of learning, which began with four training sessions on the importance of customer service. This was followed by three online seminars covering the Relocation Agent Network Referral Process and how best to help customers who are relocating around the UK. Finally, Aaron had to convert his theoretical learning into a practical skill set by delivering assistance to three relocating customers.
By working with fellow members across England, Scotland and Wales, Relocation Agent Network members provide an exclusive relocation referral service to customers. For those relocating to Rugby, Brown & Cockerill guides their customers through the daunting task of moving to an unfamiliar location. This includes local area information on schools and amenities, popular neighbourhoods and (of course) finding the right property for them.
The introduction of a Relocation Agent Specialist to the Brown & Cockerill team, ensures that this process is made even smoother.
Brown & Cockerill Managing Director Carl Watts said, “We take staff development very seriously and Aaron’s accreditation is a great example of what can be achieved when staff are supported properly to improve their skill set. Of course, having a Relocation Agent Specialist in the team is also great for our relocating customers.”
For help and assistance with all of your home moving needs & queries (whether relocating in or out of the area), call the MOVING EXPERTS today on 01788 551111.