" Brown & Cockerill are committed to providing the highest standard of service to all of our customers and the community. One of the ways we continue to improve our service is by listening to and responding to the views of our clients and customers "
However, if you feel that our service has fallen short of your expectations, we’d like to hear from you; not only to allow us to apologise to you but also to improve our service. Most complaints can be dealt with by the Branch Sales Manager or Branch Lettings Manager. They will do their best to resolve the matter quickly and to your satisfaction.
To find out how to lodge a formal complaint, please follow the relevant complaints procedure link: