" Brown & Cockerill Lettings work hard to ensure we provide a speedy and efficient property maintenance and repair service if things in the property you rent or let go wrong. Our aim is to help ensure your emergency property issues are dealt with in a prompt and timely manner and ask all tenants to log your maintenance issue via our online property platform 'PropertyFile' "
By using 'PropertyFile' - tenants will now have 24hr access to a reporting tool. This system will negate the need to chase or make calls to find out what is happening.
You can upload photos to help us better understand the problem being brought to light and it also allows us to help advise on common issues not covered by the tenancy agreement. As the maintenance transaction progresses, we will be keep all parties informed via the in-built messaging system.
Please note, reporting issues properly ensures tenants don’t incur costs from unreported issues becoming worse and causing more damage that they may become liable for.
All EMERGENCIES must continue to be reported to our Lettings Property Manager Chloe Wigginton by telephone.
During Office Hours Tel: 01788 551111 (option 2) Out of Office Hours Tel: 02030 316237 (option 2)