We have compiled a list of the most common questions asked by Tenants. If you have any questions that are not answered here, just let us know. You can call us on 01788 551111 or message us via our contact page.
When can I view?
We usually need 24 hours’ notice to arrange viewings in properties which are already occupied. If the property is vacant, we may be able to view sooner (diary permitting).
Furnished or unfurnished?
Around 95% of rental properties are offered as unfurnished. This means properties will be offered with curtains, carpets and a cooker only and you will need to provide your own furniture, kitchen utensils etc. However, if you are looking for furnished property please contact us as we can usually help.
How quickly can I move in?
The process from viewing to ‘check-in’ takes 7-10 days on average
What does referencing involve?
It is normal practice for any good letting agent to check your suitability to rent the property, and we are no different. We will ask for details of your employer and a previous landlord who can verify your suitability for a new tenancy, as well as running checks with a credit referencing agency. We will confirm your right to live and work in the UK and seek proof of your identity and that of anyone living with you. If you do have any credit issues or you believe there is any other information that may affect you passing our referencing procedure, it is best to tell us straight away.
How much money will I need?
Once you have found a suitable property you will be asked for a non-refundable reference fee. The amount of this fee depends on how many people will be living at the property who require referencing. Please note that do not allow more than three non-related individuals to live in one property. Once we have received the Reference Fee we will stop offering the property for rent. References will then be taken up with an independent referencing agency. When you are ready to sign the Tenancy Agreement (usually the date you move in) we will ask you for a Damage deposit to cover any damages/cleaning that may be required when you move out. The damage deposit is one month’s rent plus £200.00 which you will be required to pay for in advance.
Why do I need a guarantor?
Some landlords might ask for a guarantor if they are not satisfied your earnings are quite enough to cover the rent or if you have previous credit issues. This is not uncommon and you should not be concerned. You must choose someone to be your guarantor who lives in England or Wales and can cover your rental commitment in the event of a default. The same reference checks are then carried out for your guarantor as were done for you.
Is my deposit safe?
Providing you leave the property in the same condition as when you moved in, we aim to return your security deposit to you within ten working days of the end of the tenancy. In exceptional circumstances, we may retain all or part of the deposit to put right any damage or cleaning should it be required. We aim to be fair and reasonable and will always discuss the matter with you, however if there is a disagreement you have the right for the matter to be referred to the Tenancy Dispute Service who will adjudicate independently.
What are my responsibilities?
By signing a tenancy agreement, you are agreeing to abide by all the terms contained within it. The most common duties you must perform as a tenant are to pay your rent on time, pay household bills without delay, report any damages you notice and maintain the cleanliness of the property and upkeep of the gardens, all in a 'tenant like manner'.
Who pays for gas, electricity etc?
All utilities such as gas, electricity, water, telephone and council tax are the tenant’s responsibility. When you move into the property we will provide you with a list of useful numbers to help you get set up with the relevant providers.
How do I pay my rent?
When you sign the Tenancy Agreement we will also ask you to complete a Standing Order form authorising your bank to pay your rent to us monthly on the appropriate date. This is by far the simplest way of paying your rent regularly without payments being missed.
Do I need to be insured?
It is always wise to insure your own belongings and contents insurance which includes accidental damage will protect your deposit.
What happens if I have a maintenance issue?
You will be advised at the start of your tenancy whether the property will be managed by Brown & Cockerill or the Landlord, and the relevant contact details will be supplied.
Can my landlord enter the property?
Your landlord and Brown & Cockerill, as managing agent must give you sufficient notice if they wish to enter the property, except in the case of an emergency such as a burst pipe.
Can my landlord increase the rent?
Your landlord must enter into a period of negotiations with you and we will be happy to mediate at this time to help find a satisfactory outcome.
Can I extend my lease at a property?
Once the initial fixed term has come to an end, it is often possible to renew it so you can continue living at a property. As the term comes into its final months you should talk to us and we can advise on your landlord's willingness to extend your stay.
Can I leave early?
The tenant is legally responsible for the rent for the full term of the tenancy, which is usually 6 months. However, if special circumstances mean you have to leave the property early we will always try to find another tenant as soon as possible, however you will still remain responsible for the rent until the new tenant takes over.
Please contact us on 01788 551111 or fill in our contact form if you have any more questions.